Why We Built Utility Connect Into Real Time App
The Gap Nobody Talks About
At Real Time App, we spend a lot of time thinking about the full arc of a real estate transaction, not just the contract, the inspection, and the close, but everything that happens around it.
And one thing kept coming up when we talked to agents: the transaction experience is broken.
Agents work incredibly hard to get their clients to the finish line. But oftentimes the last few days of the process are a blur for buyers. The client experience prior to closing is lacking. That gap doesn’t just create stress for clients. It quietly erodes the referral pipeline agents work so hard to build.
Because here’s the truth: people don’t refer agents because the transaction was smooth. They refer agents because the entire experience was seamless and made them feel taken care of, start to finish.
Why We Partnered With Utility Connect
When we started looking for a solution, we had one non-negotiable: it had to actually work. Not a list of phone numbers. Not a “helpful PDF.” A real, human-powered service that would pick up the phone and handle it.
That’s exactly what Utility Connect is.
They’re the highest-rated home services concierge in the nation and the way they work is simple. Your client gets a dedicated concierge who shops every provider at their new address, compares rates, schedules installations, and coordinates everything so your client doesn’t have to make a single call.
We’re talking electric, gas, internet, TV, home security, insurance, home warranty, solar, and even USPS mail forwarding. One conversation. Everything handled.
And it costs your client nothing. It costs you nothing. Utility Connect is compensated by the providers.
What This Looks Like Inside Real Time App
We didn’t want to just plug into an external website and call it a day. We built Utility Connect directly into the client-facing experience inside The Real Time Client App.
Here’s how it works in practice:
Two weeks before closing, your client gets access to the Utility Connect service through their Real Time App portal. They connect with a dedicated concierge who walks them through everything. You stay informed through the app – no chasing, no calls, no wondering if it got handled.
It’s the kind of seamless experience that used to take significant time and coordination to pull off. Now it’s built into your workflow, automatically.
The Bigger Picture
We built Real Time because we believe agents deserve tools that make them look exceptional, not just tools that help them get by.
Utility Connect is one piece of that. But it represents something larger: the idea that a transaction doesn’t end at the closing table. It ends when your client is settled, comfortable, and telling their friends about the agent who thought of everything.
That’s the agent who gets the referral. That’s the agent who builds a business that compounds over time. That’s who Real Time App is built for.
Ready to Start Offering This to Your Clients?
Utility Connect is live inside Real Time App right now. If you’re already a user, your clients will see it in their client app.
If you’re not yet using Real Time, this is a good time to take a look at what you’re missing.